Quality, Compliance, Control, and Cosmetics - How to Protect Your Brand?

The cosmetics industry is experiencing fundamental changes. Technology has empowered consumers to be informed and selective in purchasing brands that align with their values for the environment and social responsibility, in addition to product effectiveness.

In this increasingly competitive age, quality issues can make or break a cosmetics brand. Add contract manufacturers (CMOs) into the mix and consistently producing a high quality product becomes very complicated.

Top Considerations for Cosmetic Manufacturers

  1. Compliance: While cosmetics don’t require FDA approval before they go to market, manufacturers have a legal responsibility to ensure that their products are safe for consumers and meet all regulatory requirements, including ingredients and product labeling. With immediate access through social media, news gets out fast impacting brand trust. Which brings us to our next item.
  2. Maintaining Trust: Consumer brand trust is developed through product effectiveness, consistent quality, cost, and shared values. One bad experience can impact an entire brand. In this competitive landscape, cosmetic companies must ensure they stay ahead of any issues and be proactive in their messaging and response.
  3. Supplier Management: With an ever expanding supply chain, control has never been more important. When suppliers’ or contract manufacturers’ product consistency or quality is lacking, it’s the brand that takes the hit. Cosmetic manufacturers need clear communication and open collaboration with their external partners to ensure their requirements are being met.
  4. Scalability: As business grows, the ability to scale while maintaining quality is imperative. Manufacturers must plan ahead to ensure they don’t outgrow controls and processes. This includes determining the appropriate resources and technology are in place to guarantee success.

These were the challenges facing one of our current Veeva skincare customers. A leader in anti-aging skincare, this company rapidly scaled production by externally contracting its product manufacturing. However, this company’s quality management system (QMS) was primarily Excel spreadsheets and paper-based, which exposed them to operational errors, as well as regulatory and compliance risks.

Ensuring Safety and Compliance with Veeva QualityOne - Quality Management Software for Cosmetics Industry

The company turned to Veeva QualityOne for a unified quality management software for cosmetics industry that included document control and supplier quality management (SQM) in a complete and easy-to-use application. The Veeva services team worked with the company’s leadership to ensure QualityOne could manage specific business requirements like product specifications, inspections, and approvals internally and with their CMOs.

Download this Cosmetics Customer Success Story

The company also leveraged Veeva’s Atomic Security capabilities to assign permissions and provide CMOs controlled access to relevant quality processes and content. QualityOne’s SQM capabilities helped to ensure ongoing compliance by improving collaboration and visibility while reducing risk.

Establishing a robust, cloud-based QMS allowed this company to manage external manufacturers while meeting FDA requirements and compliance standards. Veeva QualityOne provided the cohesive and collaborative infrastructure necessary to achieve quality success.

Quality is a critical component which differentiates a business from its competitors. Veeva QualityOne is committed to improving the way organizations manage their quality processes and content. Contact us to learn more about our complete and easy-to-use quality management and document control application for cosmetics industry.

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Sophia Finn

Posted by Sophia Finn

Sophia Finn manages the customer success program. Prior to her adventure at Veeva, she worked for the FDA as a microbiologist testing flu vaccine efficacy and food samples for bacterial contamination. She also worked for various medical device manufactures where she remediated quality processes, and managed CAPA, complaints/MDR, and deviation programs. Prior to all of this, Sophia served 7 years in the Air Force as a medic, and we thank her for her service.