The past decade has seen innovation at an astonishing rate. In just a few years, we’ve seen the rise and fall of myspace, the introduction of the iPhone, and the social impact of apps like Facebook, Snapchat, and Instagram. These new technologies have completely changed consumer expectations, preferences, and the way we live
At the first annual Veeva Quality Summit, Shane Allen, Supplier Development Engineer from Uponor, shared his insights into how digitization impacts the perception of a qualified supplier. A supplier who has gone through digital transformation will be perceived as a better partner and will outperform its competitors.
Uponor manufactures flexible, durable PEX plumbing products which replace copper in the construction of homes. It is not a vertical supply chain company and thus requires connected suppliers.
Shane shared his experience of working with a supplier that used a paper-based record system to highlight the importance of digitization. Uponor found a material non-conformance and needed to access supplier records. They asked to see what material lot was used to make the
The process that should have taken less than an hour took days and slowed down critical decision making. The inability to proactively solve issues as they arise can get costly, lead to other more serious problems, and have a negative impact on quality.
In another example, Uponor was reviewing a measurement study on two different tools and looked at measurements taken on different days. It was discovered that the measurements were almost entirely identical and a result of copying and pasting data to avoid actual measurements. Immediate actions were taken and the supplier was held accountable for misrepresenting data. This, most likely, would have been missed if it was a paper-based system.
Shane also shared the importance of digitization to stay competitive and how Uponor is consolidating disparate and aging quality and supplier management systems with QualityOne to maintain their competitive edge in the market.
Uponor’s PPAP Problem
For many years, Uponor conducted supplier Production Part Approval Process (PPAP) through a number of siloed applications and manual systems. The process to verify that supplier parts meet product specifications became tedious,
Uponor’s PPAP process consisted of employees moving back and forth between an SRM, Excel, email, Adobe/Word, and other applications. These siloed systems created massive inefficiencies and wasted employee and company time. Uponor turned to Veeva to consolidate the PPAP and other quality processes into a single application.
Digital transformation is a collective endeavor. Everyone from company CEO and