Top 8 Criteria for Selecting a New Quality Management System

Considering a new quality management system (QMS) for your organization?

Even if your current system is complicated, fragmented, and provides little visibility or control, it can be hard to determine if a new system would be worth the additional effort of migration and implementation.

The truth is that the best modern QMS systems would not only meet your quality management needs, but they would also contribute to organizational objectives beyond Quality. Reducing the workload behind using and maintaining your processes or making those processes more agile themselves are just some examples of such cross-organizational objectives. However, there are also several well-known systems whose complexity and total cost may ultimately set your organization further back.

As you research the many software vendors offering QMS, consider the following eight criteria to select a modern system that truly adds value to your organization.

The Top Quality Management Systems Have These Eight Elements

These criteria will help keep your eye on the goal — which is to choose a new Quality Management System that is simple to learn and operate, allocates your time and money optimally, and has the value-added capabilities you need. 

1.Offers a complete quality solution

Don’t waste time maintaining and toggling between disintegrated quality management and document control modules. The best quality management applications offer quality processes, document control, and quality data in a single, unified system.

2. Leverages the latest technology

Across the board, companies are investing in cloud-based solutions for their ease-of-use, configurability, and robust capabilities compared to on-premise solutions. Don’t settle for outdated technology that hinders your quality team instead of enabling their success.

3. Facilitates collaboration

Quality processes and document control systems include internal staff, as well as external suppliers and auditors. Only invest in a system that can enable access and collaboration between approved users from any location.

4. Is easy-to-use

A confusing user experience is more than frustrating - it wastes time and encourages manual workarounds, which hampers data collection and impairs process visibility. Invest in a system that is so intuitive even occasional users just log in and get to work.

5. Puts you in control

Expect built-in best practices for data security and total access control. For global companies, the flexibility to balance implementing global standards and allowing for local autonomy where appropriate is also critical to a well-functioning global QMS.

6. Supports risk management

A modern QMS system should have embedded risk management tools to guide and support quality management activities.

7. Keeps pace and scales with your business

On-premise systems that update infrequently fail to keep up with today’s regulatory, supply chain, or corporate complexity. Any new system should update multiple times a year and be flexible enough to meet new business needs as they arise. Your QMS should be an appreciating asset, not a money pit.

8. Driven by customer success

Expect more from your software vendor than dial-in implementation and customer support. Seek out vendors that consistently measure and improve their product’s performance, have a strong implementation record, and judge their performance based on your success.

Look to Veeva For a Modern QMS That Produces Results

Are you looking for a modern quality management solution for your business? Contact us to learn about Veeva QualityOne — an intuitive, easy-to-use cloud-based quality management and document control solution committed to helping businesses streamline operations and build customer loyalty through quality.

Updated on January 24, 2022

Daniel Borges Madureira

Posted by Daniel Borges Madureira

Daniel Borges Madureira is the Director of QualityOne Chemical Strategy. He has a passion for looking into ways of taking quality processes to the next level by changing mindsets, behaviors and actions through new solutions. With a background in industrial engineering and experience working with the top 5 automotive, semiconductor and chemical companies in the world, Daniel knows the pains and gains of running quality processes with and without intelligently designed tools.