2020 Trends in Quality Management

Discover the Top Trends and Issues Impacting Quality Management in 2020

287 quality leaders weigh in on the biggest problems and opportunities facing their industries.

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What You’ll Learn From the Report

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Biggest Threats Facing Quality Leaders Around the World

Quality leaders with global operations reveal their biggest fears and concerns for managing quality and budgets across 2020 and 2021


Common Strategies to Improve Quality Management Processes

Learn about the surprising differences in how quality is managed within and across industries. Comparing “the best” vs “the rest.”

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New Trends & Gaps in Quality Operations

See the global trends impacting quality management; including new technology innovations, and market demand forces.


How Technology is Simplifying Quality Management

Discover the good, the bad, and the ugly ways that technology is being used for quality management - from AI to automation.

What is Being Said About the Report

We always had anecdotal evidence about some of the problems facing quality management, but this study has truly shed a light on the front line risks and concerns hitting teams cross-functionally and globally. At the same time it’s encouraging to see what quality leaders have planned in terms of risk and supplier management as well as the fact that quality has transcended being solely the responsibility of the quality department.

Sophia Finn

Quality Management Expert, Veeva Systems

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Reduce your risk of quality issues and see how Quality Leaders are solving the same problems you're facing today, without going through the same growing pains.


  • Over 69% of study respondents are directly responsible for quality management decisions at the organization.
  • Insights across 287 quality leaders from global companies earning at least $500 million in annual revenue.
  • Respondents have operations in North America, Europe, Asia, and Latin America.
  • Prominent industries surveyed include cosmetics, consumer goods, and chemical manufacturing.