Requesting information from suppliers is onerous, reactive and typically causes approval delays of 4-6 weeks. For the requester, the process of sending, reminding, evaluating and approving responses is disjointed and manual relying on email and forms that trap data. For the respondent, one-size-fits-all forms from customers result in time spent providing responses to previously known data or questions irrelevant to the use-case. Often, the provided data are locked in these forms and difficult to access or find at a later point in time. A holistic overview of returned information across raw materials is not possible.

“Customers and regulatory bodies are demanding more and more. Halal, sustainable sourcing, REACH, etc. On ingredient and on product level. This certification complexity continues along the total value chain.”

- Bettina Jackwerth, Director Quality and Product Stewardship Personal
Care Europe at BASF