Vice President, R&D E2E Claims Transformation
Over the past twenty-five years at the Estee Lauder Companies, Constance has focused on process digitization, optimization, and transformation. This work has spanned Marketing, Creative, Package Development, Packaging Artwork, Regulatory, Supply Chain, and now R&D Claims and Product Sustainability. At the heart of her work is the framework: People, Process, and Technology. Outside the scope of her work but within her company, she has also led HR training on Change Management, Fierce Conversations™, and Inclusion & Diversity. Constance holds a BSc in Computer Science from Memorial University in Newfoundland, Canada and an Executive MBA from Fordham University in NY, NY, USA.
Leading the Journey to Reimagine Claims Management for Innovation and Growth
Executive leaders will share their vision for claims management and provide advice on how they have approached the journey to reimagine claims management at their respective companies. Claims management is critical to any organization as claims are the lifeblood of innovation and brands, conveying efficacy, value, and even purpose. An agile claims process can be a key competitive advantage given the pace of new product launches and marketing today. However the cross functional nature of claims management, and the historical lack of a central “claims function” can make the process of transformation challenging. Hear from those who have been there and lived to tell the tale - approaches to start the journey, pitfalls to avoid along the way, and what to expect when you arrive.