Global General Counsel, Business Operations
Wei Ling joined Unilever in 2011 after 17 years in private practice. Wei Ling together with her team supports Unilever’s Business Operations across all regions and business groups. Wei Ling also leads Unilever’s Legal Digital Transformation Program (Future First) working closely with a number of functions to land digital capabilities including in the area of contracting, claims and knowledge management.
Leading the Journey to Reimagine Claims Management for Innovation and Growth
Executive leaders will share their vision for claims management and provide advice on how they have approached the journey to reimagine claims management at their respective companies. Claims management is critical to any organization as claims are the lifeblood of innovation and brands, conveying efficacy, value, and even purpose. An agile claims process can be a key competitive advantage given the pace of new product launches and marketing today. However the cross functional nature of claims management, and the historical lack of a central “claims function” can make the process of transformation challenging. Hear from those who have been there and lived to tell the tale - approaches to start the journey, pitfalls to avoid along the way, and what to expect when you arrive.