Key Takeaways from the Gartner Market Guide for Quality Management System Software

Key Takeaways from the Gartner Market Guide for Quality Management System Software

Market Guide Recognizes Veeva as Representative Vendor for its Quality Management System Solution

Gartner’s 2020 Market Guide for Quality Management Solutions analyzes the impact of the COVID-19 pandemic on Quality, and how recent events are contributing to the acceleration of Quality’s digital transformation.

Key Findings of Gartner Market Guide for Quality Management System Software

The author, Sam New, Sr Principal Analyst at Gartner, reported that, “The coronavirus global pandemic and related events have proven massively disruptive for quality organizations, leading to an elevated focus on remote working, digitization and automation of processes, employee safety, business continuity management, and cost optimization.” The author shared that these circumstances led companies to appeal to their software solution providers to enhance and augment their products to meet new and rapidly evolving needs.

The author also highlighted that organizations are at an inflection point regarding quality management technology, concluding that “these changes have underscored the deficiencies in organizations that have maintained their homegrown systems, custom-made approaches to quality management and paper-based record keeping.” 

Rather than continuing to rely on outdated quality management technology, the author noted new, organizations have higher expectations for eQMS systems. “In addition to the traditional focus on core QMS capabilities, buying organizations and end users now demand an unprecedented level of flexibility, adaptability and ease of configuration.”

This aligns with Gartner reporting on deployment method represented in the graphic below. “It is estimated that 48% of QMS software deployments are either on-premises or hosted within the private cloud, and approximately 42% are deployed on a public cloud/SaaS eQMS basis.”

Cloud-based eQMS Capabilities Increasingly Necessary Across Industries 

The report’s findings are consistent with Veeva QualityOne customers 2020 experiences, as highlighted in this short video featuring reflections from quality leaders across regulated industries. For example, this existing customer remotely trained its suppliers to access and collaborate within the supplier quality management capabilities in Veeva QualityOne. 

"Many of the benefits of Veeva over other [QMS] systems exist even without a global pandemic,” shared Uponor’s Shane Allen during the virtual Veeva Quality & Regulatory Global Summit. “I don't want to shortchange its value by saying it's tied to situations where you have to social distance. But we can't currently train suppliers on site. With Veeva, we switched to virtual sessions, and many suppliers have been perfectly capable of picking up Veeva with just the shortened online training. We take this as a sign the system is intuitive enough for most people."

To learn more about Veeva’s solutions for Quality Management, contact a specialist today. 

Source: Gartner, Market Guide for Quality Management System Software, Sam New, 9 November 2020


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Veeva

Founded in 2007, Veeva NYSE (VEEV), is a global provider of industry-specific cloud software solutions that address the unique operating challenges and regulatory requirements of the consumer products and chemical industries. Our solutions help R&D, quality, regulatory and commercial teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising compliance. Veeva is headquartered in the San Francisco Bay Area, with offices throughout North America, Europe, Asia, and Latin America. 


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