Ready For Tomorrow's Problems: A Strategic Approach to Quality Transformation

Ahmed Maklad, Head of Quality for Digital Transformation and Quality Strategy at Unilever, shares insights about their five-year journey of quality transformation. He outlines the move from slow, disconnected systems to an integrated digital platform that provides full process visibility, democratizes data, and prepares the organization for future technologies as well as AI.

Key Takeaways:

• Unified Digital Ecosystem: By building a unified quality platform that integrates siloed systems and SAP, the team created a single source of truth that makes data accessible across the organization.
• Significant Efficiency Gains: This data-driven approach resulted in a 30% reduction in quality incidents and a 40% increase in operational efficiency.
• Future-Focused Strategy: Success was driven by building agile systems, prioritizing high-value use cases, and fostering a culture of ownership where systems are built "for them and by them."