Quality Management (and TQM) focuses not only on the quality of the outputs (products & services) but also the inputs - the tasks and processes by which the outputs were created. Ideally, the quality of a product and/or service is not only increasing but the process by which the product and/or service is created is becoming better, thus achieving more consistent, higher quality products and services.
A Quality Management System (QMS) is a formalized system that documents policies, processes and procedures for achieving quality policies and objectives. QMS systems help businesses coordinate their activities to meet customer expectations, regulatory and compliance needs and improve the efficiency of its processes.
ISO 9001 is the the most prominent approach to Quality Management Systems and helps standardize how a QMS is designed.
Since quality is the key competitive differentiator in today’s global markets, implementing a QMS helps ensure that your processes run effectively and efficiently, lower costs and reduce waste.
Today, to achieve synergy in all aspects of quality, businesses can implement enterprise Quality Management software that provides a centralized means of managing and tracking your Quality Management System (QMS).
READ MORE: 3 Components of an Effective QMS Software
The ISO 9000 family is a standardized set of rules for Quality Management Systems to help organizations ensure they meet all statutory and regulatory requirements while also meeting the needs of their customers. ISO 9001:2015 is the world’s most recognized Quality Management standard and is an example of a Quality Management System. Based on the idea of continual improvement, it outlines the ways an organization can achieve consistent performance and service.
Because ISO 9001 specifies the requirements for an effective Quality Management System, it comes with many benefits, including:
Outdated Quality Management software systems - whether paper-based or legacy software - are complicated, fragmented, and unable to fully meet today’s complex business and compliance requirements.
Modern QMS software solutions should be cloud based, easy-to-use, and must include the following components:
Customer satisfaction is the backbone of Quality Management. A consumer goods product that is developed without the needs of the consumer in mind will quickly fail. Though the consumer goods industry is experiencing fundamental changes, it remains one of the most competitive in the world. Consumer Goods organizations must ensure they are producing a quality product while simultaneously overcoming internal and external challenges.
These challenges include:
For companies that exist in the consumer goods industry, there are two factors of quality that will determine your success, outside of the regulatory environment: Perceived Quality and Actual Quality. Perceived Quality is the "customer's perception of the overall quality or superiority of a product or service with respect to its intended purpose, relative to alternatives. "
Below are the dimensions of Perceived Quality (i.e. how a consumer determines if a product is 'quality' or not):
1. Performance: How well does a lawn mower mow lawns?
2. Features: Does a body wash have a convenient dispenser?
3. Conformance with specifications: Are there any reported defects?
4. Reliability: Will the lawn mower work properly each time it is used?
5. Durability: How long will the lawn mower last?
6. Serviceability: Is the maintenance system efficient, competent, and convenient?
7. Fit and finish: Does the product look and feel like a quality product?
Actual Quality is the extent to which the product or service delivers on each of the 7 dimensions above. In a world where new innovations are disrupting the industry, social media has accelerated and amplified the consequences of any misstep, and new competitors are competing more than ever for consumers, it is increasingly important for companies to ensure that the perceived quality of their product or service aligns with its Actual Quality.
Consumer Goods organizations must first successfully position their brand in front of consumers by streamlining the product journey (speed), providing end to end visibility (insight), and ensuring compliance with the latest standards (reducing risk). Then, they must ensure their product or service can deliver on all of the dimensions of perceived quality. Finally, companies must develop an ongoing relationship between brand and consumer (i.e. customer loyalty) because this is just as important as developing a quality product or service. Customer loyalty is driven by product quality and companies that fail to deliver on product quality expectations will find themselves quickly losing revenue, profitability and market share.
As with the Consumer Goods and Cosmetics industries mentioned above, the Chemicals industry is experiencing some large transformations as well. Global markets, faster production cycles and changing regulations are just some of the trends that have taken shape.
While these trends may present challenges for some chemical companies, others embrace them as opportunities to create better, safer and more sustainable chemical products. Those companies that are prepared have realized the importance of Quality Management in their industry.
One of the biggest challenges that Chemical companies have to overcome is having to produce quality products while faced with increasingly strict regulations that differ from country to country. Whether it’s complying with the Toxic Substances Control Act (TSCA) or following good laboratory practices (GLP), managing regulatory requirements and consistently producing a high quality product becomes very complicated.
Let's take a look at the top considerations for Chemical companies in regards to Quality and Compliance:
Quality Management plays a vital role in bringing safe and compliant chemical products to market. A loose combination of spreadsheets, email, and locally stored files that are laden with risk, prone to errors and inefficient does not constitute a chemical-grade Quality Management solution.
Founded in 2007, Veeva NYSE (VEEV), is a leading global provider of cloud-based software solutions for regulated industries such as consumer goods, chemical, cosmetics, and life sciences.
Our applications enable manufacturers to realize the benefits of a modern, cloud-based platform to manage the product journey and bring innovative, high-quality products to market faster without compromising industry-specific functionality, quality or regulatory compliance.Learn more about Veeva's Solutions