The ISO 9000 family is a standardized set of rules for Quality Management Systems to help organizations ensure they meet all statutory and regulatory requirements while also meeting the needs of their customers.

The International Organization for Standardization (ISO) does not certify organizations itself. There are many independent and accredited bodies that exist that audit organizations for compliance, and issue certifications. Certifications are not permanent and require renewal. ISO 9001 requires renewal once every three years.

1. Customer Focus- Veeva's Quality Management software helps companies meet customer requirements and to strive to exceed customer expectations.

2. Leadership - Veeva's QualityOne solution helps companies establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.

3. Engagement of People - Veeva's Quality Management and Document Control solution help foster competent, empowered and engaged people at all levels throughout the organization in order to enhance its capability to create and deliver value.

4. Process Approach - Veeva's QualityOne Solution helps to ensure consistent and predictable results are achieved more effectively and efficiently because activities are understood and managed as interrelated processes that function as a coherent system.

5. Improvement - Veeva's Quality Management solution helps customers have an ongoing focus on improvement.

6. Evidence-Based Decision Making - With Veeva's Quality Management and Document Control solution, Veeva QualityOne, customers are better equipped to make decisions based on the analysis and evaluation of data and information are therefore more likely to produce desired results.

7. Relationship Management - Veeva QualityOne helps to ensure sustained success, and helps companies better manage relationships with interested parties, such as suppliers, sub suppliers and auditors.