Veeva and Privacy

This privacy notice applies only to the industries.veeva.com website and describes the personal information that we collect, use and share through this specific site.

For information on our other privacy practices, including as part of veeva.com (a separate website), please refer to our notice at veeva.com/privacy.

We collect the following types of information through the industries.veeva.com website:

• Device & Usage: We collect device and usage information such as cookie records, browser type, internet service provider (ISP), device IP address, operating systems and versions, advertising identifiers, device motion data, web beacons and clickstream data.
• Registration: When you respond to surveys, register for events, subscribe to publications, request information from us or engage in any similar activities through this website, we collect information that you provide through that process, such as your name, email address, phone number, username and password, job title and survey responses.

We collect your information directly from you and indirectly from you by observing your actions on our website or from your devices. This includes collecting information using analytic tools and other tracking technologies. Please see our Cookie Notice for more information.

• Device & Usage: We collect your information to help us understand how you interact with us, to provide you with relevant information and services, and to help us to ensure our websites are working as designed. This includes processing personal information as necessary to analyze, improve and optimize the delivery and use of our websites and their security.
• Registration: When you register to attend a Veeva-sponsored event, subscribe to our publications and newsletters or otherwise request information from us, we collect your information to:
• provide you with the experience and information you’ve requested;
• inform you of other events or information we believe you may be interested in;
• analyze and improve our events and campaigns;
• personalize your content and experiences; and
• enable our suppliers, who are also participating in the Veeva-sponsored event, to contact you about their related products and services.

We do not make decisions about you which have legal or similarly significant effects on you, based solely on the automated processing, including profiling, of your information. We will not sell your personal information or share it with third parties for cross-context behavioral advertising.

We may share personal information internally and with our subsidiaries, service providers and other third parties, for the following purposes:

• to support the purposes described in the section above entitled “Why We Collect Information and How We Use It”;
• to enable third parties to provide services on our behalf;
• to comply with applicable law, legal obligations and valid legal processes such as search warrants, subpoenas, or court orders;
• as necessary to establish, exercise or defend against potential, threatened or actual litigation;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate or prevent fraud or other illegal activity;
• in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our assets; and
• for additional purposes with your consent, where consent is required by law.

When we share your personal information, we will take reasonable steps to ensure that we only share the minimum personal information necessary for the specific purpose and circumstance.

We may post lists of customers and testimonials on our websites that contain information such as customer names and titles. We obtain the consent of each customer prior to posting any information on such a list or posting testimonials. To have your testimonial removed from the industries.veeva.com website, contact us at privacy-industries@veeva.com.

Scope

We use information-gathering tools, such as cookies, pixels and web beacons, to collect information about you as you navigate our websites. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and gathering demographic information about our user base.

Cookies

When you visit our website, our website asks your browser to store small text files called “cookies” on your device. Cookies are used to collect information about you, your preferences, or your device. The cookies that are set by us are called first-party cookies. We mostly use cookies to collect information to make the site work as you expect it to, to analyze site usage and to provide a more personalized web experience.

Some cookies may be stored that are not controlled by us; these are called third-party cookies. These cookies may be stored when the part of the website you are visiting makes use of third-party analytics or marketing tools or when our website includes content displayed from a third-party website, such as YouTube. You should review the privacy and cookie policies of these services to find out how these third parties use cookies.

We classify cookies into the following categories:

• Necessary. Necessary cookies are essential for the basic operation and security of a website. These cookies enable functions such as page navigation, access to secure areas, session management, and fraud prevention. Without these cookies, the website would not be able to function properly or deliver services explicitly requested by the user, such as logging in or submitting forms. They are typically set in response to actions made by the user and cannot be switched off in the site's cookie management system.
• Functionality. Functionality cookies allow a website to remember choices users make to provide enhanced and more personalized features. This may include remembering a user’s language preference, region, user name, or custom settings such as text size or layout preferences. These cookies may also support interactive features like live chat or embedded services. While not essential for the site’s core functionality, they contribute to a more seamless and customized user experience. If you do not allow these cookies, then some or all of these services may not function properly.
• Analytics. Analytics cookies collect information about how visitors interact with a website, including which pages are visited most often, how users navigate the site, time spent on pages, and any errors encountered. This data helps website owners understand user behavior and improve site performance, usability, and content relevance. The information collected is typically aggregated and anonymized, but in some cases may be linked to identifiable users if consent is given and tracking is enabled. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance during your visit.
• Advertisement. Advertisement cookies are used to deliver relevant advertisements to users based on their interests and browsing behavior. These cookies track users across websites and collect information that enables the creation of user profiles, which advertisers use to serve targeted ads and measure the effectiveness of campaigns. They are often set by third-party advertising networks and may be used to limit ad frequency or personalize ad content across different digital platforms. We do not use or set advertising cookies on this site.

You can choose not to allow certain types of cookies by visiting our Preference Center, which can be accessed within the global footer of our website (industries.veeva.com). You can delete all cookies that are already on your computer, and you can set most browsers to prevent them from being placed. If you do this, you may have to manually adjust some preferences every time you visit the site and some services and functionalities may not work. Please note that your choices are specific to the website you are navigating and to the device and browser you are using. For more information about how cookies work, see aboutcookies.org.

Web Beacons and Similar Technologies

We use web beacons and similar technologies to understand how you use our websites and interact with emails from us. Web beacons are clear electronic images that help us understand what content you have accessed. Web beacons do not place information on your device, but they may work in conjunction with cookies to monitor website activity. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites. We use web beacons to operate and improve our websites and email communications.

Global Privacy Controls

Global Privacy Controls are mechanisms that allow you to opt out of the sale of your personal information or the use of your personal information for targeted advertising purposes. If you turn on a Global Privacy Control setting and we detect an opt out preference signal, we will honor that preference.

We keep your personal information only for as long as it is necessary and relevant for the purposes described in this privacy notice. 

We offer you certain controls over your information. These controls may include the right to access, delete, correct, transfer and opt-out or object to the processing of your information. If you choose to exercise your rights, we will respond to your request in accordance with applicable laws, which may vary depending on where you live.

If you wish to exercise your privacy rights, please email privacy-industries@veeva.com. In order to process your request, we require certain information about you. We will only use this information to verify your identity and facilitate the processing of your request. We may require you to provide proof of your identity. You may use an authorized agent to submit a request on your behalf. Your authorized agent must have your signed permission or power of attorney to submit a request on your behalf. There may be times when we are unable to fulfill your request; in those cases, we will let you know why we are unable to fulfill your request.

To opt out of our use of non-necessary cookies, visit our Preference Center, which can be accessed within the global footer of our website (industries.veeva.com).

Our websites and services are not designed for or directed at children, and we do not knowingly collect personal information from children under the age of 18. If you believe we may have mistakenly collected the personal information of a minor without appropriate consent, please contact us using the methods described in the “Contact Us” section and we will investigate and promptly address the issue.

We maintain a privacy and security program with technical, physical and organizational safeguards designed to protect against the wrongful access, use or disclosure of personal information, and to provide a level of security which we believe is appropriate to the risk our processing of your personal information poses to your privacy. We regularly review and modify our security measures to reflect changing technology, laws and regulations, risk, industry and security practices and other business needs.

We are a global company. As a global company, we may transfer your personal information to various locations around the world for the purposes described in this privacy notice. We apply the protections and limitations described in this privacy notice regardless of where we process your personal information.

We also comply with various legal frameworks that enable the cross-border transfer of personal information. Where required, we rely on transfer mechanisms that lawfully support data transfer to locations that are not considered “adequate” by the appropriate data protection authority, which may include standard contractual clauses, obtaining your consent or another recognized transfer mechanism.

Data Privacy Framework

Veeva Systems Inc. complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF (UK Extension), and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. We have certified to the U.S. Department of Commerce that we adhere to the (i) EU-U.S. DPF Principles with regard to the processing of personal information received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension, and (ii) Swiss-U.S. DPF Principles with regard to the processing of personal information received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the DPF program and to view our certification visit the Data Privacy Framework Program website.

The DPF applies to European, Swiss and UK individuals whose personal information is transferred to the United States. In compliance with the DPF, we allow these individuals the opportunity to choose (through an opt-out mechanism) whether their personal information is to be disclosed to a third party or used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized. The Your Controls section provides more information about these rights and the mechanisms we provide to exercise them. If we collect sensitive personal information on these individuals, we will obtain explicit consent before disclosing sensitive personal information to a third party or using it for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized.

If you have questions or concerns regarding our handling of your personal information under the DPF or about our privacy program generally, please contact us at privacy@veeva.com. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider, TrustArc, (free of charge) at https://feedback-form.truste.com/watchdog/request. If neither process resolves your question or concern, you may be able to pursue binding arbitration; visit the Data Privacy Framework Program website for more information about how to submit a complaint.

The Federal Trade Commission has jurisdiction over our compliance with the EU-U.S. DPF, the UK Extension, and the Swiss-U.S. DPF. We remain responsible for personal information that we transfer to third parties for processing on our behalf. We may be required to disclose personal information that we handle under the DPF in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, as described in more detail by our Government Access Request Policy.

If you wish to exercise your privacy rights, please email privacy-industries@veeva.com. If you have any questions about our privacy practices, you can contact our Chief Privacy Officer at:

Veeva Systems Inc.
4280 Hacienda Drive
Pleasanton, CA 94588 USA
privacy@veeva.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider, TrustArc, (free of charge) at https://feedback-form.truste.com/watchdog/request.

From time-to-time, we may change this privacy notice to reflect changing technology, laws, regulations, risk, industry and security practices and other business needs. The most up-to-date version will be found on this website; we post its effective date at the top. If we make a material update, we may notify you by posting notice on our website or by other means, consistent with applicable law.

Veeva Systems Inc. is the data controller for this site. The legal basis for processing your device and usage information is our legitimate interest in providing the site. The legal basis for processing your registration information is that the processing is necessary for the performance of a contract with you or is otherwise processed with your consent. 

If you are a resident of a U.S. state that has enacted a consumer privacy law, you may have certain rights in your personal information. These rights may include:

• Know: Right to know if we maintain your personal information, what personal information we hold about you, how we use it, and in some cases, who we have shared it with;
• Correct: Right to correct your inaccurate or incomplete personal information;
• Delete: Right to request your personal information be deleted;
• Portability: Right to obtain a copy of your personal information in a portable and readily usable format;
• Opt-Out: Right to opt out of the sale of your personal information or the processing of your personal information for targeted advertising or certain profiling and automated decision-making activities;
• Limit: Right to limit the use or disclosure of your sensitive personal information; and
• Non-Discrimination: The right not to receive discriminatory treatment for the exercise of your privacy rights.

If you wish to exercise your rights, please email privacy-industries@veeva.com. You may also exercise your rights by calling us (free of charge) at 1 (877) 807-3230. You may use an authorized agent to submit a request on your behalf. Authorized agents acting on behalf of individuals can submit requests to the following email address: privacy-industries@veeva.com. Requests from authorized agents need either signed permission or a power of attorney from the person they're representing.

There may be times when we are unable to fulfill your request; in those cases, we will let you know why we are unable to fulfill your request. If we deny or are otherwise unable to fulfill your request, you may have the right to appeal. You may submit an appeal to the following email address: privacy-industries@veeva.com.

The following additional notice applies to residents of California.

The categories of personal information we collect include:

• Identifiers such as a real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address and account name.
• Personal Information categories as defined in the California Customer Records statute, Cal. Civ. Code Section 1798.80, such as name, education, employment, employment history and financial information.
• Internet or other electronic network activity information, such as browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems and advertisements.
• Professional or employment-related information, such as job title as well as work history and experience in connection with your practice.

We collect this information to support the purposes described in the section of this privacy notice entitled “Why We Collect Information and How We Use It”. We collect your personal information from the sources described under the “How We Collect Information” section of this privacy notice. We disclose the information from the above listed categories for the purposes and to the categories of recipients described in the section of this privacy notice entitled “Sharing Your Information”.

We do not use or disclose sensitive personal information for any purpose other than those specified in Section 7027(m) of the CCPA regulations.

CCPA Privacy Rights Metrics

We did not receive any data subject requests from consumers relative to the personal information processing activities described in this notice, in the State of California from January 1, 2024 – December 31, 2024.