Cosmetics and Fragrances Quality Management

Company: Wholly-owned Subsidiary of Global Fashion and Beauty Conglomerate

Revenue: € 4.9 Billion

Industries: Cosmetics and Fragrances

Geography: Global, based in France

Veeva Solution: QualityOne

The Problem

  • This company's existing quality management processes were manual and largely paperbased, increasing risk for human error and stifling efficient collaboration and communication between stakeholders.
  • Quality processes and documentation were siloed, prohibiting global visibility, traceability, and efficient audits.
  • Poor quality management practices posed a risk to this company's reputation as a luxury brand whose consumers expect superior quality.
  • The prospect of an FDA audit solidified that the current system was no longer acceptable.

The Opportunity

  • Harmonize disparate, siloed processes across business units and locations.
  • Update and centralize quality processes, documents, and data.
  • Improve reporting and auditing capabilities, leading to more consistent compliance with regulatory authorities.

The Solution

  • This company selected Veeva's unified, cloud-based QualityOne solution for quality management and document control.
  • They established a centralized and unified solution for key quality processes and documents that is easy to use and accessible from anywhere, anytime.
  • Visibility has dramatically improved as previously paper-based processes like CAPAs, Deviations, Complaints, Change Controls, and Audits migrated into QualityOne's unified cloud-based solution

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